Account Overview
      Back to home
      1. Knowledge Base
      2. Account Overview

      Managing Application Settings

      Manage how applicants are scored, scheduled, and communicated with

      Managing Application Settings

      Manage how applicants are scored, scheduled, and communicated with.

      Note: Only Account Owners can adjust Application Settings. These settings define how applicants are evaluated, what information is collected, how interviews are scheduled, and how communications are handled.

      How to access Application Settings

      1. Click your name in the top-right corner.
      2. From the dropdown, select Company Settings.
      3. Open the Application tab.

      This section allows you to manage application and survey settings for your account.

      Application Experience & Scoring

      Controls how applicant scoring works and how information is displayed during the hiring process.

      • Use Full Application Score: Enables scoring based on the applicant's answers.
        • Minimum Score on Full Application: Sets the minimum score (out of 10) required for an applicant to be considered qualified. Default: 7/10.
      • Enable Sprockets Profile Matching: Allows candidate scores to be compared against your company's Success Profile.
        • Company Values & Candidate Fit: A nested field within Profile Matching. This displays your company's values and the qualities of ideal candidates (custom text provided by your organization).
          Visibility note: Company Values are not shown in the Hiring App unless they are toggled on in the CS App. Once enabled, they cannot be deactivated there—only the values text can be edited.
          Example: At Sprockets, we value ownership, emotional intelligence, customer obsession, and a growth mindset. We look for candidates who are proactive, resilient, and collaborative. People who communicate clearly, lead with empathy, and thrive in feedback-rich environments.
      • Show wage in career page and application form: Displays pay rate information to applicants.
      • Show Assessment Results in Applicants Section: Displays scoring and assessment details directly in the Applicants tab.

      Applicant Eligibility & Requirements

      Controls what information is required from applicants before they can submit an application.

      • Authenticate Applicants: Requires applicants to verify their phone number before applying.
      • Require Minimum Age Confirmation: Applicants must confirm they meet minimum age requirements.
      • Require Zip Code: Collects the applicant's zip code.
      • Ask Applicants to Upload Resume: Applicants will be asked to provide a resume.
      • Auto-Reject Previously Rejected Applicants: Automatically rejects applicants who have been previously rejected by your team.

      Automated Scheduling & Interview Rules

      Configure rules for automated interview scheduling.

      • Allow JoJo to Reach Out for Interview Scheduling: When enabled, JoJo (the automation assistant) contacts qualified applicants to schedule interviews.
        Integration note: This is a callback-based feature that works only with supported integrations. If no compatible integration is connected, outreach will not be triggered.
      • One Interview Per Applicant: Prevents applicants from scheduling multiple interviews simultaneously.
      • Allow Double Booking:
        • Enabled: Any interview type can be double-booked.
        • Disabled: Only in-person interviews may be double-booked.
      • Check Connected Calendars for Conflicts Before Scheduling an Interview: Helps avoid scheduling conflicts.
      • Use Default Availability for New Hiring Managers: Newly created hiring managers will have interview scheduling enabled and a default availability set. This schedule applies only to locations assigned during user creation.

      Applicant Communication & Notifications

      Manage how applicants are contacted and notified throughout the hiring process.

      • Email Applicants to Complete Missing Questions: Automatically emails applicants to finish incomplete applications. If JoJo is enabled, applicants are contacted via both JoJo and email.
      • Customize On-Screen Confirmation Message: Personalize the message applicants see immediately after submitting an application.
      • Customize the confirmation SMS/Email applicants receive after applying: Edit the automated confirmation messages applicants receive via text or email.
      • Add custom footer message to applicant emails: Customize the footer text that will appear in all applicant email communications.
        Tip: Use this footer for brand disclaimers or EEO statements.
      • Notify Applicants of Rejection: Sends SMS and email notifications when applicants are rejected.
      • Include Additional Instructions for Interview: Add important details for the applicant that will appear on the interview confirmation screen and in notifications.
      Was this article helpful?

      Note: Only Account Owners can adjust Application Settings. These settings define how applicants are evaluated, what information is collected, how interviews are scheduled, and how communications are handled.

       

      To access:

      1. Click your name in the top-right corner.
      2. From the dropdown, select Company Settings.
      3. Open the Application tab.
      This section allows you to manage application and survey settings for your account.

      Application Experience & Scoring

      Controls how applicant scoring works and how information is displayed during the hiring process.
      • Use Full Application Score: Enables scoring based on the entire application.
        • Minimum Score on Full Application: Sets the minimum score (out of 10) required for an applicant to be considered qualified. Default: 7/10.
        • Enable Sprockets Profile Matching: Allows candidate scores to be compared against your company’s Success Profile.
      • Company Values and Candidate Fit: Displays your company’s values and the qualities of ideal candidates. (Custom text provided by your organization.)
        • Example: At Sprockets, we value ownership, emotional intelligence, customer obsession, and a growth mindset. We look for candidates who are proactive, resilient, and collaborative. People who communicate clearly, lead with empathy, and thrive in feedback-rich environments.
      • Show wage in career page and application form: Displays pay rate information to applicants.
      • Show Assessment Results in Applicants Section: Displays scoring and assessment details directly in the Applicants tab.

      Applicant Eligibility & Requirements

      Controls what information is required from applicants before they can submit an application.
      • Authenticate Applicants: Requires applicants to verify their phone number before applying.
      • Require Minimum Age Confirmation: Applicants must confirm they meet minimum age requirements.
      • Require Zip Code: Collects applicant’s zip code as part of the application.
      • Ask Applicants to Upload Resume: Applicants will be asked to provide a resume.
      • Auto-Reject Previously Rejected Applicants: Automatically rejects applicants who have been previously rejected by your team.

      Automated Scheduling & Interview Rules

      Configure rules for automated interview scheduling.
      • Allow Jojo to Reach Out for Interview Scheduling: When enabled, Jojo (the automation assistant) contacts qualified applicants to schedule interviews.
      • One Interview Per Applicant: Prevents applicants from scheduling multiple interviews simultaneously.
      • Allow Double Booking
        • Enabled: Any interview type can be double-booked.
        • Disabled: Only in-person interviews may be double-booked.
      • Check Connected Calendars for Conflicts Before Scheduling an Interview: Helps avoid scheduling conflicts.
      • Use Default Availability for New Hiring Managers: Newly created hiring managers will have interview scheduling enabled and a default availability set. This schedule applies only to locations assigned during user creation.

      Applicant Communication & Notifications

      Manage how applicants are contacted and notified throughout the hiring process.
      • Email Applicants to Complete Missing Questions: Automatically emails applicants to finish incomplete applications. If Jojo is enabled, applicants are contacted via both Jojo and email.
      • Customize On-Screen Confirmation Message: Personalize the message applicants see immediately after submitting an application.
      • Customize the confirmation SMS/Email applicants receive after applying: Edit the automated confirmation messages applicants receive via text or email.
      • Notify Applicants of Rejection: Sends SMS and email notifications when applicants are rejected.
      • Include Additional Instructions for Interview: Add important details for the applicant that will appear on the interview confirmation screen and in notifications.