How to Contact Indeed Support for Account Setup

Overview

Connect Indeed with Sprockets Source IDs

Follow the steps below to contact Indeed Support and request help connecting your Indeed Employer Account with Sprockets source IDs and sponsored job setup.

Steps

Confirm your Indeed Employer Account

Confirm whether you already have an active Indeed Employer Account.

Yes — Go to Step 2.

No — Create an account first at indeed.com/hire.

Tip: You'll need an active Employer Account to request setup help or make changes to job postings and campaigns.

Access the contact page

Once you are logged in to your Indeed Employer Account, open the support contact page.

1Log in to your Indeed Employer Account.
2Click your name in the upper-right corner.
3Select Contact Us.

This page shows the available support options and how to request help with setup.

Support request template

Common Support Request Template

Copy and paste the template below once Steps 1–2 are completed.

Subject: Request for Account Setup Support

Hi team,

I'd like assistance with the following:

Assigning the correct source IDs from Sprockets to my Indeed account
Learning how to sponsor a job and ensure my postings are correctly tied to my campaigns

Account Email: [insert email]

Company Name: [insert company]

Thank you.

Massage Envy clients only

For Massage Envy Clients Only

If you are a Massage Envy franchisee, please also request that Indeed Support add the following Source ID to your account to ensure proper tracking.

Source ID: 43598464

Massage Envy Franchise – Sprockets feed

Final check

What to check before you move on

✓Your Indeed Employer Account is active.
✓You have contacted Indeed Support through your Employer Account.
✓Your support request includes the correct account email and company name.
✓Massage Envy franchisees have requested Source ID 43598464 be added to their account.