Overview

Sprockets Support can help with account questions, setup issues, platform troubleshooting, and workflow guidance.

When to Use This

Contact support when you need help with your account, cannot access a feature, see unexpected behavior, or need help completing a task.

How to Complete This Task

1. Gather the details of your issue.
2. Include the affected job, candidate, user, or location when relevant.
3. Describe what you expected to happen.
4. Describe what actually happened.
5. Contact Sprockets Support at customer.support@sprockets.ai.

Key Settings or Fields

• Company name
• Your name and email address
• Affected job or location
• Candidate name if relevant
• Screenshots or error messages
• Steps you already tried

Related Articles

• What Is Sprockets?
• How to Use Your Dashboard
• How to Manage Users