---
title: How to Reach Out to Sprockets Support
description: How to submit requests to the Sprockets Customer Success team for support related to the Sprockets platform and services. This Standard Operating Procedure provides clear guidelines for submitting sup
---

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# How to Reach Out to Sprockets Support

# Sprockets Customer Support SOP

 How to submit requests to the Sprockets Customer Success team for support related to the Sprockets platform and services.

## Objective

 This Standard Operating Procedure provides clear guidelines for submitting support requests directly to the Sprockets Customer Success team. Following this process helps ensure customers receive consistent, efficient, and accurate assistance. All responsibilities outlined below are owned and managed by the Sprockets Customer Success team.

**Submit All New Requests via Email** [customer.support@sprockets.ai](mailto:customer.support@sprockets.ai)

## Procedure

 Customers (or vendors submitting on their behalf) should email all new support requests to [customer.support@sprockets.ai](mailto:customer.support@sprockets.ai).

Each email should include the following information to ensure accurate and timely assistance:

- **Your Name:** First and last name of the person submitting the request.
- **Submitting on Behalf:** Indicate YES if submitting for a Franchisee or Customer.
- **Account Admin Information:** Full name of the Franchisee, Owner, or Account Admin you are submitting on behalf of.
- **Account Admin Email:** Email address of the Franchisee, Owner, or Account Admin.
- **Request Details:** Provide a detailed description of the request, including the Franchisee's full name, legal entity, and any additional context that will help the Sprockets team respond effectively.

## Processing & Case Management

- The Sprockets Customer Success team will review the request.
- If additional information is needed, the team will reach out to the listed contact.
- Tickets will be assigned internally to ensure the appropriate level of support is provided.
- Resolution and updates will be communicated via the email address provided in the request.

## Notes

- Submit each request individually to ensure accurate tracking.
- Avoid submitting multiple issues within a single email.

Quick Email Template (click to expand)

Use this pre-filled email link, then complete the placeholders before sending:

[Open a pre-filled email to customer.support@sprockets.ai](mailto:customer.support@sprockets.ai?subject=New%20Support%20Request&body=Your%20Name%3A%20%5BFirst%20Last%5D%0ASubmitting%20on%20Behalf%3A%20%5BYES%2FNO%5D%0AAccount%20Admin%20Information%3A%20%5BFull%20Name%20of%20Franchisee%2FOwner%2FAdmin%5D%0AAccount%20Admin%20Email%3A%20%5Bemail%40example.com%5D%0ARequest%20Details%3A%20%5BInclude%20Franchisee%E2%80%99s%20full%20name%2C%20legal%20entity%2C%20and%20context%5D)

```
Your Name: [First Last]
Submitting on Behalf: [YES/NO]
Account Admin Information: [Full Name of Franchisee/Owner/Admin]
Account Admin Email: [email@example.com]
Request Details: [Include Franchisee's full name, legal entity, and any relevant context]
        
```

 

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