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Why Are People Not Receiving My Sprockets Invitations?

Ensure People Receive Invitations to Complete the Survey

Do you have participants reporting that they haven't received your Sprockets invitation when you're sure you have sent it to them? Their email provider (Gmail, Outlook, Apple Mail, etc.) might be mistaking the messages as spam.

If this is the case, you'll want to advise recipients to check the spam folder of their email dashboard. We also highly recommend telling them to "whitelist" @sprockets.ai emails to ensure all future emails make it to their primary inbox. See below for how to whitelist addresses in some of the most common email platforms.

Add Our Default Email Address to Contact Lists

Here's how to add noreply@sprockets.ai to your contact list. (Email providers will deliver all emails from addresses that are in your contacts.)


Mark messages as not spam:

Asset 1-1 In Gmail, navigate to the spam folder.
Asset 2-1 Search for emails containing @sprockets.ai.
Asset 3 Select emails.
Asset 4-1 Click More and then Not Spam.


Add Email Address to "Safe Senders":

Asset 1-1 Click Junk in the top-left corner of your window.
Asset 2-1 Click Junk E-Mail Options in the dropdown menu.
Asset 3 Click on the tab labeled Safe Senders.
Asset 4-1 Click the Add button and enter @sprockets.ai to the list.

Apple iCloud Mail

Mark Emails as "Not Junk":

Asset 1-1 Open the message in the Junk folder.
Asset 2-1 Click the Move to Folder button at the bottom of the screen.
Asset 3 Then, click Inbox to move the message.


NOTE: If you still have trouble with internal emails getting marked as spam for your employees, we recommend you speak with your IT department. They should be able to whitelist our emails across your whole domain, assuring that all correspondence is sent out appropriately.